What Is Support & Updates?

Support covers all questions and problem solutions related to the respective program (installation, configuration, data exchange, construction, development of custom plug-ins, etc.).

Updates include both bug fixes and completely new program versions. Both can be downloaded for free.

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Renewal of Support & Updates for Buying Licenses

In case of a buying license, you can choose to renew Support & Updates for additional 12 months at a time as long as it did not yet expire, and you will be charged 20% of the respective single buying license’s price (or additional buying license’s price, if applicable).

Your Support & Updates will not automatically be renewed. You don't conclude any kind of support agreement and you don't have to terminate anything. We will inform you in time about the expiry of your Support & Updates so that you can decide whether or not to renew it for another 12 months.

Once Support & Updates has expired, it is no longer possible to renew Support & Updates. In such cases, a new current license can be purchased as replacement.

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